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About Us

Welcome to Our Family!

When we go to the office every day, we carry on a time honored tradition of getting to know our clients on a first name basis, and personally meeting their insurance needs. It's a tradition we cherish because it's the way of helping people with their insurance needs that our father and grandfather, Francis J. Craig, passed on to us.

Our way of doing business is simple. We listen to you. We evaluate your needs. We recommend the appropriate insurance for your personal, family, or business needs. Then we give you personal, courteous and efficient service for as long as you, your family or your business remain a Francis J. Craig Agency client.  

After 67 years and thousands of loyal clients, we are still providing the same quality service to our clients in the belief that each one deserves our undivided attention in protecting their personal and business assets.

A Family Tradition of Service

Francis J. Craig started the agency in 1949 from an office in the Grant Building in downtown Pittsburgh, Pennsylvania.

The agency moved to the Law & Finance Building around 1957 to accommodate its growth. In 1977, the agency moved to Warrendale to better serve its customers in the northern suburbs of Pittsburgh.

In 1973, Glenn Craig joined the agency. Francis J. Craig continued to work with his son, Glenn, until September of 1990 when Francis passed away. In 2007, Glenn's son, Kevin Craig, joined the agency and plans to carry on the tradition along with his sister, Marcie, who joined the agency in 2012. 

Throughout the history of Francis J. Craig Agency, our family and our staff have offered the finest coverage available, along with prompt, reliable service to thousands of your neighbors. The word that describes our philosophy is "commitment", a commitment to superior service, honesty, and integrity.
The Francis J. Craig Agency believes that it is just as important for our clients to know who we are as it is for we to know who you are. We want you to know who you are talking to on the other end of the phone line or email. We want you to instantly recognize us when you walk in our door, or see us in the community. For these reasons, we are proud to introduce each of our staff members to you below! 
Glenn G. Craig - President and Agent

Glenn first joined his father, Francis, at the Francis J. Craig Agency in 1973. He earned his Pennsylvania insurance agent license that same year. After 43 years at the agency, Glenn still enjoys the daily challenges he faces in the constantly evolving insurance industry.

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Licensed Agent in Pennsylvania and Ohio for Property, Casualty, Life, Accident, and Health Lines
Kevin P. Craig, CISR - Agency Administrator and Licensed Key Account Executive

Kevin first joined his father, Glenn, at the Francis J. Craig Agency in 2007.  He earned his Pennsylvania insurance agent license in October of 2007. Kevin has also earned the Certified Insurance Service Representative (CISR) designation, and is currently working toward earning the Certified Insurance Counselor (CIC) and Certified Risk Manager (CRM) designations. 

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Licensed Agent in Pennsylvania for Property, Casualty, Life, Accident, and Health Lines
Sue Mueller, CISR - Licensed Account Manager

Sue first joined the Francis J. Craig Agency in November of 2002. She earned her Pennsylvania insurance agent license in 1995.  Sue has also earned the Certified Insurance Service Representative (CISR) designation.  

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Licensed Agent in Pennsylvania for Property and Casualty Lines
Marcie Craig-Reilly, AIS - Licensed Account Manager

Marcie first joined the Francis J. Craig Agency in June of 2012. She earned her Pennsylvania insurance agent license is 2014. Marcie also has earned an Associate in Insurance Services (AIS) designation, and is currently working toward earning the Certified Insurance Service Representative (CISR) designation.

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Licensed Agent in Pennsylvania for Property and Casualty Lines
Laurie Craig - Manager of Accounting

Laurie first joined the Francis J. Craig Agency in 1996. She earned her Pennsylvania insurance agent license in 2004.  

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Licensed Agent in Pennsylvania for Property and Casualty Lines
Why Choose the Francis J. Craig Agency? We Are Glad That You Asked!

Here are the top five reasons why choosing the Francis J. Craig Agency as your independent agent will be an excellent decision for you, your family, friends, and neighbors:

1) Superior Service - All of our associates are licensed insurance agents, with strong encouragement to enhance their knowledge of insurance by earning additional certifications by highly respected insurance education organizations. Along with product knowledge, our associates strive to familiarize themselves with all of our clients on a personal level. The combination of in-depth product knowledge and nurturing personal relationships with clients results in superior service. Quality of service is our core focus, and it is the very foundation of our business.

2) Client AdvocacyAs an independent agency, our top priority is to represent you, the policyholder. Although we take our relationships with our insurance companies seriously, it is our ultimate duty to serve the best interest of our clients. We stand by you to help resolve any issues you may experience, whether the issues relate to billing, claims, underwriting, or pricing. As a client of the Francis J. Craig Agency, you never have to feel like you are alone in resolving insurance issues. We are here for you!

3) Reputable Partners - As an independent agency, the Francis J. Craig Agency partners with multiple insurance companies, all of which are closely researched before we agree to work with them. Just like we reflect the insurance companies that we choose to work with, the insurance companies that we partner with are a reflection of our agency also. Only those companies with superior claims service, products, and customer experience ratings are welcomed as partners with the Francis J. Craig Agency. We will not represent companies unless we are certain that they share our business values.

4) Saving You Time - Another benefit of having the Francis J. Craig Agency as your independent insurance agent is our ability to do the insurance shopping for you! We personally check each policy that renews for pricing stability. Whether we have advanced notice of a rate increase, or just happen to notice a pattern of price instability, we are proactive in making sure our clients are receiving competitive rates on their insurance policies. When we do need to switch our clients from one insurance company to another for a lower rate, we do the majority of the work for you, simply leaving you to sign the applications and pay the premium. We know you have more important things to do than shop for better insurance rates. 

5) Family Owned and Operated - In the current economic environment of faceless multi-national corporations battling one another for market share, the notion of small, locally run, family owned and operated businesses seems to be a less common thing. From our experience, and that of our clients, we believe this trend is detrimental to our communities, and our nation in general. By being a client of the Francis J. Craig Agency, you are helping to support another family in your community. You will see and recognize the faces of the people that you are helping build a better future for their families. In turn, you will feel our appreciation, and see it in the level of service that we provide to you, helping you to put your hard earned money toward more pressing needs while knowing that your most precious assets are properly insured. In this way, we genuinely feel that our clients are our friends and family. If you are a current client of ours, we extend our most sincere gratitude to you. If you are not currently a client, we warmly welcome you to join our community, and see the difference that a family owned and operated business can offer to you!
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